United Airlines First Class - Worth It?

April 1st, 2008

So, in an effort to continue doing my “CEO” reviews of different airlines, today I’ll review United Airlines. Just in case you’re interested, I’ve reviewed the following airlines so far:

Qatar Airways
Northwest Airlines

For United, I actually booked through US Airways (where I have a ton of miles) and again, was lucky to get the First Class upgrade for free. However, the flight was being operated by United Airlines.

The First Class here was ‘OK’ - I don’t have anything too good or too bad. The seats are NOT leather and are a bit smaller than even the Northwest ones were. My biggest 2 complaints here would be:

1. Seats not wide enough
2. No food (we were on a red-eye so it didn’t matter as much)

However, I was impressed with…

1. 100% on-time (down to the minute)
2. Friendly staff and willing to help
3. Check-in process - NICE, got to skip ALL lines (including security).

Overall, not bad - going across the country, the prices are about 100% more, sometimes 200% more. Given that, not sure if a 5 hour flight is worth paying THAT much for, but if it’s free - no big deal!

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