Comments on: Can Fast Speed of Service De-Value The Same Service? http://www.mysteryceo.com/ah-ha-moments/can-fast-speed-of-service-de-value-the-same-service/ Learn from a young CEO as he builds his company - What it takes to build a $100 Million Business... Wed, 07 Jan 2009 09:22:43 +0000 http://wordpress.org/?v=2.3.3 By: Mystery CEO http://www.mysteryceo.com/ah-ha-moments/can-fast-speed-of-service-de-value-the-same-service/#comment-144 Mystery CEO Tue, 08 Apr 2008 13:44:21 +0000 http://www.mysteryceo.com/ah-ha-moments/can-fast-speed-of-service-de-value-the-same-service/#comment-144 Hey Zach, BINGO - that is what I was referring to. In the "starting out" days people are eager to make the client happy, so Manish - that's why they work non-stop. We've been taught to work hard and all day and night to impress people. I was evaluating some of the interesting psychological impact that can have. Mystery CEO Hey Zach,

BINGO - that is what I was referring to. In the “starting out” days people are eager to make the client happy, so Manish - that’s why they work non-stop.

We’ve been taught to work hard and all day and night to impress people.

I was evaluating some of the interesting psychological impact that can have.

Mystery CEO

]]> By: Zach Katkin http://www.mysteryceo.com/ah-ha-moments/can-fast-speed-of-service-de-value-the-same-service/#comment-140 Zach Katkin Tue, 08 Apr 2008 13:34:06 +0000 http://www.mysteryceo.com/ah-ha-moments/can-fast-speed-of-service-de-value-the-same-service/#comment-140 I've seen this a lot in my industry (web development + internet marketing). Timing plays a large roll in transferring value. I like the old saying "promise Friday deliver Wednesday," but if you promise months out and are able to deliver much sooner it does look fishy to the client (even if in reality just as much work - or more - was done). I’ve seen this a lot in my industry (web development + internet marketing). Timing plays a large roll in transferring value. I like the old saying “promise Friday deliver Wednesday,” but if you promise months out and are able to deliver much sooner it does look fishy to the client (even if in reality just as much work - or more - was done).

]]> By: Mystery CEO http://www.mysteryceo.com/ah-ha-moments/can-fast-speed-of-service-de-value-the-same-service/#comment-132 Mystery CEO Tue, 08 Apr 2008 05:22:08 +0000 http://www.mysteryceo.com/ah-ha-moments/can-fast-speed-of-service-de-value-the-same-service/#comment-132 I agree... I learned this lesson many times over when I was doing more consulting and even today, it applies also with "getting proposals to customers..." Sometimes I feel like being TOO haste is a bit too desperate...just have to be haste enough :) Mystery CEO I agree…

I learned this lesson many times over when I was doing more consulting and even today, it applies also with “getting proposals to customers…”

Sometimes I feel like being TOO haste is a bit too desperate…just have to be haste enough :)

Mystery CEO

]]> By: Manish http://www.mysteryceo.com/ah-ha-moments/can-fast-speed-of-service-de-value-the-same-service/#comment-131 Manish Tue, 08 Apr 2008 05:03:42 +0000 http://www.mysteryceo.com/ah-ha-moments/can-fast-speed-of-service-de-value-the-same-service/#comment-131 There may be times when the client has little idea about estimates - generally the project is very small, or the client is not serious about the project or he/she is on a very tight and unrealistic budget. In any case why would you want to deliver the service in HALF the time by working overtime? Do it only when requested for and for select clients only. And then charge a premium. If you just want to take up more projects and hence are working overtime to finish them - sure do that but just don't sign off the project before the due date. There may be times when the client has little idea about estimates - generally the project is very small, or the client is not serious about the project or he/she is on a very tight and unrealistic budget. In any case why would you want to deliver the service in HALF the time by working overtime? Do it only when requested for and for select clients only. And then charge a premium. If you just want to take up more projects and hence are working overtime to finish them - sure do that but just don’t sign off the project before the due date.

]]> By: Mystery CEO http://www.mysteryceo.com/ah-ha-moments/can-fast-speed-of-service-de-value-the-same-service/#comment-128 Mystery CEO Mon, 07 Apr 2008 21:44:39 +0000 http://www.mysteryceo.com/ah-ha-moments/can-fast-speed-of-service-de-value-the-same-service/#comment-128 Hey Manish, I agree! But, think about it in terms of work maybe they're NOT familiar with... Sometimes people can get EAGER and want to do it fast and deliver to impress, but it can end up having a negative effect... Mystery CEO Hey Manish,

I agree! But, think about it in terms of work maybe they’re NOT familiar with…

Sometimes people can get EAGER and want to do it fast and deliver to impress, but it can end up having a negative effect…

Mystery CEO

]]> By: Manish http://www.mysteryceo.com/ah-ha-moments/can-fast-speed-of-service-de-value-the-same-service/#comment-124 Manish Mon, 07 Apr 2008 18:20:08 +0000 http://www.mysteryceo.com/ah-ha-moments/can-fast-speed-of-service-de-value-the-same-service/#comment-124 Most clients would know how much it would cost in terms of time and money to get a project done. If they don't, its time you look for another client ;-). However, working overtime to deliver in less time is a bad business move and can't be sustained on a long run. You should do it only when requested for and definitely at a premium. Most clients would know how much it would cost in terms of time and money to get a project done. If they don’t, its time you look for another client ;-). However, working overtime to deliver in less time is a bad business move and can’t be sustained on a long run. You should do it only when requested for and definitely at a premium.

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